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Making a Telephone Call

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Question 1 of 4

1. Question

If someone calls and asks, “Hi, may I speak to David, please?” and you are David, what is the common and correct response according to the lesson?

Just a moment, please.
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Speaking.
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Can I take a message for David?
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Yes, I am he. How can I help you?
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Question 2 of 4

2. Question

The person asked for is not available. Which polite response best follows the lesson’s advice on safety and brevity?

I'm sorry, she's in a very important meeting right now, so she can't talk. Can you call back later?
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No, sorry, she's not here right now.
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She just stepped out of the office and should be back in an hour. What's your number?
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I’m sorry, she’s not available at the moment. Can I take a message for her?
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Question 3 of 4

3. Question

What four core categories of information are required when taking a formal message in a place of business?

The Caller's Social Media Handle, The Reason for Absence, The Caller's Address, and the Exact Time
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Who called, When (Time and Date), What (Contents and Desired Response), and your Name (Message taken by)
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The message's urgency level, the recipient's phone number, the weather, and a quick summary
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Caller's Name, Caller's Favourite Color, Best Time to Call, and the Company Name
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Question 4 of 4

4. Question

What is the general rule regarding divulging private information (like personal phone numbers or whereabouts) to a caller?

Never divulge private information unless you know the person and that it's okay to pass along those details.
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Only give out the information if they promise to call back in a week.
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Always hand out the information, as it makes the company seem helpful.
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It is acceptable if the caller sounds important or anxious.
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